Remote Customer Success Assistant
JobID: 20148
Immediate Available
Remote: Yes
Are you a proactive, detail-oriented individual with a passion for delivering exceptional customer experiences? Premium SaaS Agency is seeking a dedicated Hourly Remote Customer Success Assistant to join our dynamic team! If you’re someone who thrives in a flexible work environment and enjoys helping clients succeed, this role is ideal for you.
About Us
At Premium SaaS Agency, we specialize in helping SaaS businesses grow and scale through innovative marketing strategies, superior customer engagement, and seamless project execution. We believe in empowering our team members by fostering a culture of creativity, collaboration, and continuous learning. Working with us means being part of a group that values your input and helps you grow in your career.
Job Responsibilities
As our Remote Customer Success Assistant, your main responsibilities will include:
Customer Support & Engagement:
Assisting clients with inquiries and providing timely, helpful responses.
Building and maintaining strong relationships with clients to ensure satisfaction and retention.
Gathering feedback from clients to help improve our services.
Onboarding Support:
Guiding new clients through the onboarding process.
Ensuring clients have the resources they need to succeed with our services.
Coordinating with internal teams to address client needs.
Manage Company's social media presentation such as facebook, Youtube, Instgram and X.
Assisting in managing the company's social media presence by creating, scheduling, and posting content.
Engaging with followers, monitoring interactions, and providing feedback to the marketing team.
What We’re Looking For
We’re seeking candidates who possess the following:
Strong Communication Skills: Both written and verbal communication are key, as you’ll be interacting with clients and internal teams regularly.
Customer-Centric Mindset: A passion for helping clients and ensuring their success.
Organizational Prowess: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
Tech-Savvy: Comfortable using remote collaboration tools like Zoom, Google Workspace, and customer relationship management (CRM) platforms.
Attention to Detail: Precision matters when it comes to managing client information and feedback.
Benefits of Working with Us
Flexible Hours: Work from anywhere and choose hours that fit your lifestyle.
Growth Opportunities: We invest in our team by providing learning resources and chances for career advancement.
Collaborative Team Environment: Join a supportive team that values your contributions and encourages innovation.
Competitive Pay: Earn a competitive hourly rate, with opportunities for bonuses based on performance.
How to Apply
Ready to embark on this exciting journey with Premium SaaS Agency? We’d love to hear from you! Send your resume and a brief cover letter highlighting your relevant experience to careers@premiumsaasagency.com, or simply
Apply Now to Get Pre-Qualified
Join us in shaping the future of SaaS marketing. Let’s create something extraordinary together!